Cant access my account? TaC!!! I cant accept the terms and conditions

What Country/State/Province do you live in:  England

Is there a specific error message that shows up:  You must access your parents account to accept the terms and conditions.

How many accounts does the issue affect: Just mine

Things you've tried: I have tried recovering my parents email address but i cant get it back 

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

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Lol sorry bud doesn't work, maybe because you have to ACCEPT THE LICENSE AGREEMENT TO EVEN CONTACT THEM!

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I'm having the exact same problem. I have yet to accept them either.

You "bypass" it just simply by clicking support rather than accept them. As once I (him too obviously) accept it throws me out my account.

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@Onyx that is a great question. I had to accept the TOU before getting on here this morning. So i dont understand how people are bypassing that but still posting

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Not sure how you can post here but can't access a link to another part of the forums.  However, here's the contact info for you.

United Kingdom

Hours of operation:

Monday-Friday: 08:00-21:00

Saturday: 08:00-19:00

Sunday: 09:00-17:00

Phone Numbers

020 7365 9792 or 0800 587 1102

Hearing Impaired (TTY device): 0800 5871103

Good luck.

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[quote user="Alanzgr8"]

I'm having the exact same problem. I have yet to accept them either.

You "bypass" it just simply by clicking support rather than accept them. As once I (him too obviously) accept it throws me out my account.

[/quote]

Why not just accpt the TOU?

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If you are unable to recover your parental email, you'll need to contact the official support team.

support.xbox.com/contact-us

Only they can do something to resolve a parental email problem that you are unable to access.

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the problem is i cant accept them !!

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You can post it all you want, they still won't help.

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i cant speak to Microsoft support as i have to sign in and when i sign in it makes me have to accept them and it wont work

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