cant acces my account

hello, im having a problem, i didnt used my xbox live on one account, so the address expired, no everytime i try to log in it ask me for my email, so i tried to change via account option on settings, but it is like disable, because when i press a button it doesnt open, can u guys give me a hand on this, i would really apreciate it

 

Question Info


Last updated August 26, 2018 Views 7 Applies to:

If you can't properly sign into Xbox LIVE with that account, you won't be able to access any account management menu options.  So the first order of business will be to get your password reset.  Try the steps on the following page.

-

support.xbox.com/.../forgot-microsoft-account-password

-

If you're still unable to regain access to your account, contact Xbox Customer Support, and they will have other means of getting you verified, and potentially further steps to help you reset your password, but only after you've exhausted the steps on the website.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.