Cant accept new terms on kids accounts

We recently decided to get the family xbox live pack.  But we are having issues on the accepting terms.  I recently had problems with my hotmail and had to change my password and now i cant figure out the pass on the xbox.  It auto signs me in when i first log.  But when we try to accept the terns for both my kids it says my password is wrong.  I assumed when it changed my password for the email and here it would auto change it on xbox.  How do I go about finding the old password?

 

Question Info


Last updated July 5, 2018 Views 5 Applies to:

Hello

If you know the email address for your Microsoft account but can’t remember the password, you'll need to reset your password. Here's how:

  1. On your computer, go to the Reset your password page. The following screen appears:
  1. Choose one of the following options and then follow the on-screen prompts.
    • I forgot my password – Choose this option if you've forgotten your password and need to reset it. 
      If you choose this option, you'll see different options for how to have a password reset link sent to you, such as by text to a mobile phone number.

Choose the option that works best for you.

      • I know my password and Microsoft account, but can't sign in – Choose this option if you know your password and Microsoft account but are having trouble using them to sign in to the account.
      • I think someone else is using my Microsoft account – Choose this option if you think the security of your Microsoft account has been compromised.

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when a child account is trying to accept the terms of use it shows the email that needs to accept the terms of use for the child account. make sure you are using the correct email and pw to accept.

if the pw is not valid reset the pw at account.live.com for the email shown on the screen when the terms of use pop up.

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account.live.com/.../reset may also be a quicker web addresse to use

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