Canot add a user to Family subscription

Trying to add my moms gold account to my family plan. I added her though xbox.com and she just shows up as a gold member instead of family member. Am i doing anything wrong?

 

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Last updated July 4, 2018 Views 0 Applies to:

Hey Sobpat, how long ago did your add your mother's account? Those changes won't be reflected immediately on the website.

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