Cannot view my account

I received an error yesterday that required I update the securtity information (don't remember the code). Now that I have done that I am receiving error 80151011. After following all the advice on the help page , not only can I not log on to xbox live, my profile is unretrievable (it was deleted per solution 3 and refuses to redownload), and I cannot access the account on your website. It just says "oops, this isn't supposed to happen". What am I supposed to do now?

Question Info

Last updated July 5, 2018 Views 3 Applies to:

Good morning!  Where exactly does that message show up? When you try to get to billing or account management?  If that's the case, please contact phone support using

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