Cannot use props or Awards

For some reason my son cannot use his Achievement rewards on his account. We're on the xbox family subscription he is the only one not able to use them xOneShotKidx645 is his live name. I figured maybe it had something to do with his age or something but no my other son can use his (I have them set to Child settings). If anyone can fix this will be much appreciated! I know someone there knows what it is like when one kid can do something and the other can't! THEY ARE DRIVING ME CRAZY!

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Did your son unlock these Awards or anyone else? The only person who is able to use Avatar-Awards is the one who unlocked them.

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Your Avatar items may need to be updated. Please click this support link. This link provides some steps that may help you fix the issue with your Avatar items.

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I don't know what he done but, he is able to use them this morning. Thanks for your help.

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