Cannot update subscription to live

Every time I go to sign in to live, I get a message saying my membership is suspended until I update my payment option.  I have done this 3 days ago, with a different credit card number to the old one I used. When I go to delete my old credit card number on the xbox console it tells me to go xbox.com/accounts.  I have done this multiple times, every time results in a error message saying try again later. 

How can I get this *** sorted? For some reason it wont let me update to and bill my new credit card number so my account stays suspended.  The xbox help section of the site is hopeless, none of the live chat things seem to work for me and the contact form never loads.

Please help!

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Last resort call 1-800-4MYXBOX if you live i the US. They should be able to help you out over the phone

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I don't live in the US

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Hi there,

use support.xbox.com/contact-us to contact Xbox Support and request a callback or similar

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Have you tried entering your new card first then remove your old one after the new one has been entered.

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If you live in Canada, you can also use 1-800-4MY-XBOX, Option 1.

Australia: 1800 555 741 Austria: 0800 281 360

Belgium: 0800 7 9790 Brazil: 0800 891 9835

Czech Repl: 800 142 365; 2390 00 459 Chile: 1230-020-6001 Colombia: 01-800-912-1830

Denmark: 80 88 40 97

Finland: 0800 1 19424 France: 0800 91 52 74

Germany: 0800 181 2968 Greece: 00800 44 12 8732

Hong Kong: 800-96-4215 Hungary: 06 80 018590

India: Toll Free: 000-800-440-1179  or 1800-1111-00 or 1800-10211-00 * Toll Number: +91 80 40103000 Ireland: 1 800 509 186 Italy: 800 787614

Japan: 0120-220-340

Korea: 00368-440-0090

Mexico: 001-866-745-8312

Netherlands: 0800 023 3894 New Zealand: 0508 555 592 Norway: 800 141 74

Poland: 00800 441 17 96 Portugal: 800 844 059

Russia: 81080020581044

Saudi Arabia: 800 8 443 784 Singapore: 800-448-1330 Slovensko: 0800 004 557 South Africa: 800991550 Spain: 900 94 8952 Sweden: 020 79 1133 Switzerland: 0800 83 6667

Taiwan: 00801-44-4231

UAE: 800 0 441 1942 UK: 0800 587 1102

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