Cannot start a Support Chat Session

I have been trying to start a Support Chat session to resolve an issue with my gametag. However, it seems to be impossible to start the chat since not all the fields can be filled in but they are all required.

After signing in with my Microsoft Account the email address is filled in but the first and last name fields are not. These fields are set the read only making it impossible to enter values and therefore successfully start a chat with support.

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Australia

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(02) 8031-8186 (if you are in Sydney) or 1 (800) 555 741

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I live in Australia and would love this number or us, if you dont mind?

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Hey there,

There's also a phone support line you could try, if you're in North America the number is 1-800-469-9269; if you're in another country let me know and I'll find the appropriate number for your region.

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