cannot sign up to Xbox live

I have useful Win live ID and password. When I tried to sign up or join Xbox live from console controller of Xbox, the screen displayed:"the Windows live ID associated with a different gamertag,..." I don't understand that the ID and password just I know, who can use them in the Xbox live? anyone can help me? 

 

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Last updated July 4, 2018 Views 0 Applies to:

Follow the instructions from here to recover your gamertag - support.xbox.com/.../profile-move-delete

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eh... if you have played already on your console and you want to have THAT account on-line, its not recommended to recover your gamertag right now...

The account you are posting with right now. Is that account created on the website? If Yes, You are not be able to use this gamertag name again. Create a new Windows Live ID and create a new account on your console by pressing "Join Xbox LIVE".

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