cannot sign into account via xbox but can on pc - help

I have set up my live account via pc. I can sign in, have changed usertag, payed for gold membership - it all works.

But, I cannot sign in via my xbox. :(

When I try to connect via my xbox the login fails. I enter user name, email live address and password but it says the user details have already been taken. My xbox is set up to my router and the connection is good.

I didnt write down my original usertag as I changed it straight away to something I would remember.

My xbox does not ask me to log in - it asks me to sign up - but why, coz I already have an account.

I have tried xbox live help line but after waiting twice for over 10 minutes both times I was cut off - EXTREMELY FRUSTRATING!!!!!!!

Does anyone know what I need to do - please please please............. H E L P .....................



Question Info

Last updated July 4, 2018 Views 4 Applies to:

Try to recover your account since you already created one you cannot create an account with the same details

Recovering an account means you download an existing account onto your Xbox by entering the mail and password

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