cannot sign in

I had to update my credit card because it had expired, when i updated it I also updated an old email to a new email. I re did my profile and paid for a year of gold membership. Now I cannot link xbox live to the new profile. i already deleted the old profile and when i sign in to xbox live is says the info i already linked to another profile. whats going on?   


Question Info

Last updated July 5, 2018 Views 0 Applies to:

Hi Sea,

Sorry to hear about the account troubles. Let's see what we can do.

Ok, so you updated your email, and paid for a Gold membership, but put the Gold membership on the wrong account?

If that is the case, that is unfortunate as Gold memberships are not transferable between accounts.  

If I am off, please clarify, and we can work from there.  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.