cannot sign in to xbox live

For the past couple days now, whenever I try to sign in to xbl I'm prompted for my email and password. The console refuses to accept my password info, always saying it's incorrect, but it's the same as my sign in here, as it should be. I've even changed the password info here on the site, but it still doesn't work.  Any ideas would be helpful.

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

Are you recieving any error code?

What you are describing sounds like there might be a problem with your microsoft account security proofs or the profile on your Xbox might be corrupt.

Info on how to manage your security proofs can be found here: support.xbox.com/.../lost-proofs

To solve a profile problem. Check lower part of the link below on how to delete your profile only.

support.xbox.com/.../profile-move-delete

When deleted do the following:

Clear your Xbox system cache 3 times in a row. Restart your console and go to network settings. Test Xbox LIVE connection. If you can connect properly to LIVE, press the Xbox guide button on your controller (large X button in the center of your controller) and download your profile.

I hope this helps you.

Have a nice day!

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