Cannot remember account password

Following the update of the new Xbox live dashboard, my friend was required to 'log in' with his windows live ID email address and password. Thus, the problems begin...

He cannot remember his password, so, you think you'd just say you forgot your password and get a reset link to your email address...however...the email address no longer exists, so he can't reset the password.

Any ideas?

 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

Same is happening for my sons account...

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Hey MonkeyMan! If the WLID no longer exists, you can try contacting phone support for help, but most likely you would need to create a new WLID and GT. Sorry for the confusion.

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