Cannot redeem 3200 pts?!

I bought a 3200 pts card today and i tried it to redeem on my console, but its errors. Okay... its my first time buying 3200, so i did it on the computer. But then it had this message:

Can someone tell me whats going on? Is it because Xbox is updating for now or having some tech. issues? Or is the card redeemed? If so, I request Microsoft to send me a new card, since i paid like $300 HK dollars for it!


Question Info

Last updated July 5, 2018 Views 3 Applies to:

Ok, some cards are region locked, that's why I ask.

Also be sure to check if all details are correct at

If all is correct and it still isn't working I advise to contact Xbox Support via : it should show the contact details for the region on your account

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