Cannot recover gamertag, error message 80072751?

I used my account at a friends house, done this 10000 times, and i was going to recover it at home but it keeps stopping at the downloading part and after a few minutes it disconnects from xbox live. Also, it starts to show my friends popping up online, but my gamertag is till not recovered. Whenever I try to sign is it just say "signing in" forever and nothing happens. Already tested my connection to x box live and so on and so forth, no change. any help would be great, thanks. 


I have an Xbox 360 elite (one of the newer black ones) and I am using a wired network. 


Question Info

Last updated July 4, 2018 Views 6 Applies to:

Can you access the 'Profiles' section of 'Memory,' in 'System Settings?' Once there, if you see your profile listed, go ahead and delete it (but just delete PROFILE ONLY!). If you don't see it there, then check if there are any incomplete or corrupted profiles. Delete those too, and then try recovering again.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.