Cannot reactivate old account/Gamertag


I received information that the "credit" on my account will "expire".

Unfortunately it is an old account which I did not use for some years now. Trying to reactivate the account failed - does not know the email address - although I received the information via this "unknown" email.

Any idea what to do?

Is it possible to transfer the amount to anther account?

Thanks in adavance.

Kind regards


Question Info

Last updated July 5, 2018 Views 5 Applies to:

Sorry but nothing can be transferred to another gamertag.  However, if you don't know the email of the tag in question then contact phone support for assistance.  So long as you can answer some account specific questions they'll be able to provide the email to you.

If you live in North America dial 1-800-469-9269

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