Cannot purchase XBOX Live game add-ons like I used to.

Just redeemed a code from a $25 XBOX card and want to purchase add-ons for Bubble Bobble Neo! and Pac-Man CE DX. Instead, I get a message saying "you have no valid payment options on file" and it's wanting me to change payment options. I don't want to use a credit card and I don't want to give private information since I already redeemed a $25 dollar card. I'm not sure where my money/credits are or why it's not letting me just download my add-ons. Am I not seeing or missing anything?

 

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Last updated July 4, 2018 Views 4 Applies to:

Are you trying to purchase via the PC or XBOX Live through the console?

Currency cannot be used on the website as the site is not yet set up for it.  You can only use currency via the console at the moment.