Cannot promote child account.

My friends Xbox Live account is unable to promote to an Adult account. His date of birth is March 23, 1993, so he is definitely 18. His profile says otherwise because downloading M content and listening to Last F.M. are blocked. After hours of searching and countless attempts we are still unable to upgrade the account. The main issue we are experiencing is that the "Promote Child Account" button under my Information does not exist. Is there any way to check the account birth date or ultimately upgrade to adult status?

 

Question Info


Last updated July 4, 2018 Views 14 Applies to:

If your friend is not seeing the PROMOTE ACCOUNT button in his PROFILE then the account age is not 18 yet. Once the account age reaches 18 he will see the option to PROMOTE ACCOUNT.

There is no way currently to view the account age that was used when you created it. MS assumes that you use your actual birthdate when you create your XBL account, that is what it would go by. If you lied about your birthdate then you are out of luck unless you can remember what you used.

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But how do I promote though?

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The Promote option would be found by logging into the account to promote, looking under Account Management, and finding the Promote option. As stated above, if the ACCOUNT isn't 18, you can't promote it. This may be different than your actual age because the birthdate was entered incorrectly.

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Promotion Button has now gone since the new update :(

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umm its still there

if you do not have it now and its still a child account then you never had it

account management is always there

go all the way to the right and select profile (assuming you are signed into the correct profile)

then account management

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