My friends Xbox Live account is unable to promote to an Adult account. His date of birth is March 23, 1993, so he is definitely 18. His profile says otherwise because downloading M content and listening to Last F.M. are blocked. After hours of searching and countless attempts we are still unable to upgrade the account. The main issue we are experiencing is that the "Promote Child Account" button under my Information does not exist. Is there any way to check the account birth date or ultimately upgrade to adult status?