Cannot log into MS account

Hello..

  my gamertag is 'sray2k' and I cannot log into my GOLD xbox live account nor can I log into my MS account on the PC. Says something on lines of "Someone may have used my account to send junk messages" so I contacted MS support and told me to log into my account and get to Forums under #15. I hardly ever log into MS on PC cos of amount of free time. And the moderator said I was not suspended.

  So, MS support was no help... Now, what are my options ??

Thanks...

   sray2k

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Hey there sray2k!

From what you've said it almost sounds as though there's been unauthorized access on your account. If that's the case, I suggest using our If Your Xbox Live Account Has Been Stolen support article. That will detail out the steps to take to get this resolved.

Let us know if you have any questions. =)

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Thanks...I will give this a try over next weekend when I am off.

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Sounds good Tertial. Let us know how it goes! :D

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I am the one trying to log into my account. Now, after receiving a code via text...it won't let me log in...just spins and spins.

If this doesn't work, I'm blocked from my account for THIRTY days! Holy cow!

I don't know what to do and I'm NOT tech savvy!

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Hey there ResignedWand1!

Please go ahead and create a new thread if you haven't already.  This way you can receive support specifically tailored to you.  Be sure to include the details of the issue as well as any troubleshooting steps that you have tried.  Thanks in advance!

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