Cannot join Xbox Live, getting a message...

I bought this Xbox 360 for my son for Christmas and am trying to register an xbox live account for him on the xbox 360 and am getting this message saying 'Console banned' I literally just opened the Xbox 360 about an hour ago and have been trying to sign up for an account for him ever since. So I contacted the support chat and a nice lady told me to visit this forum because you have specialists that unban consoles or something? I am not a very techy kind of guy so I don't know much about this I am just trying to setup this account for my son for when he opens it on Christmas so he can start playing. I contacted the people I bought it from and I'm not able to return it because I don't have the receipt because It was about over a week ago when I bought this, plus it has already been opened they said. I hope I get help before Christmas. Thank you.

Here is a picture of the message I get

http://i.imgur.com/15Q2FBC.png

I also still have the box that it came in here if that helps at all.

http://i.imgur.com/bESEA0l.png

it's one of those limited edition kind of xboxes.

If you need anything else please let me know!

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

I am assuming that you bought this console used. If so the console has been banned due to the previous owner violating the terms of use in some form or fashion. Console bans are final and not overturned. You should return the console to the store.

Edit- Just saw thw part about the receipt. Sorry but I think your stuck with it

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I was told in the chat if I post here a specialist can unban the console?

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You should try returning it anyway.  Even if it was used the store needs to be responsible for not selling you a product that was completely usable.  

Good luck.

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I will try contacting them again and if for some reason they still tell me no what am I going to do then? The lady in the chat told me a specialist can help me unban it and give it to my son.

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The lady in the chat was wrong. The enforcement team doesnt unban consoles. For all they know you are the original user who got it banned are trying to run a scam. If the store wont return, I am afraid you will be forced to use it offline only

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