Cannot Grant Allowance of Microsoft Points

After purchasing 3000 Microsoft Points today I cannot grant members of my Xbox live family points. I have redeemed the code and it says my account has 3200 points, yet when I follow

http://support.xbox.com/en-US/xbox-live/marketplace-and-purchasing/billing-points-family-pack#39341347419248ff82f1e230805f2adb       

and access  Settings -->Family --> Select the family member The only option I receive is "Remove From Family" I have looked throughout the Xbox and can not any options for allowance.


I am the main user or parent of this group.

 

Question Info


Last updated July 5, 2018 Views 6 Applies to:

🚶💨contact support

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For Family Pack problems,  http://support.xbox.com/contact-us?xr=footnav#0:3 will invoke the screen which allows you to Request A Call which is the fastest way to get in touch.

You can also choose option 2 after dialing your national support number at http://tinyurl.com/XBLnumbers

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Thanks for your suggestions :) I cleared my cache ( didn't work ) and apparently I must have Xbox Live Gold to sync it. Which brings me on to the real problem (which is ridiculous) I need an active Xbox Live subscription to be able to transfer points. 0_o Thanks for your help but I've called support already and are sorting it out.

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Hi there!  There are a couple things we can try (though you may end up needing to contact support.)  For one thing, do you see the points on your account over the console?  It may just be that your account on the console it's 100% synced, and that's easy to fix by heading to the Sign In screen and using the "Download Profile" option again.  It's also not a bad idea to clear the cache: support.xbox.com/.../clear-system-cache Let us know how that goes, yeah?

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there is no quick fix for sharing MSP. Billing Dept needs to look at the error with your account. No one here can fix any issues like that.

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Hmmm, okay. I'll leave this thread open for a while. I was hoping to get a quick fix (If there is one) before I had to take the time to call support. Thanks for your answer :)

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You need to contact Xbox Support and talk to billing dept.

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