cannot get a teredo IP address

What Country/State/Province do you live in? Australia/NSW
Modem brand & model number: NETGEAR CG3100D-2 (gateway)
Router brand & model number: NETGEAR CG3100D-2 (gateway)
Wired or wireless: wired
Things you have tried: all of xbox troubleshoot steps
Is UPnP Enabled? Yes/no/Unknown yes
Do you have a NAT error? If so, what is your NAT type? no, open nat
Any Error Codes you encounter: cannot get a teredo ip address (unable to connect/host online multiplayer games)
Who is your ISP?(Internet Service Provider): Telstra Bigpond cable

hey has anyone found a solution for this error. i can load games, live works I'm getting decent download (80mbps) and upload (2.5mbps) with 0% packet loss and yet I'm still unable to play or host online multiplayer fifa 14 games. it loads up searches for opponent, finds one and then as it connects looses connection, on the multiplayer network test i continue to get "cannot get a terado IP address" despite following all there troubleshoots... starting to go a little insane , any assistance would be greatly appreciated..cheers

 

Question Info


Last updated July 4, 2018 Views 102 Applies to:

Hey there mczero,

Sorry to hear you're having an issue connecting.

Just to double check, have you tried our troubleshooter for Xbox One Multiplayer Errors? It has several suggestions for that particular error code.


Please let us know and we'll work from there. 

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hey yes, there the steps i have followed prior. particularly the ones relating to teredo errors. my nat is open which seems to differ from other people having this problem? but i have done the upnp reset, tried putting the xbox in dmz and also opened up port forwarding to the xbox for the designated ports and still no luck.. would this likely be an issue with the router? i currently have a gateway due to cable nature of connection, I'm wondering if i was to bridge by gateway and install a different router if it would likely solve the issue?

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Greetings mczero!

Whenever you manually forward network ports for a certain device/client on your local network, make sure you UPnP is disabled.

Could you also try turning off the firewall capabilities on your router.

Post back and let us know how that goes. 

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have tried both of these things, i originally didn't have upnp disabled but when i did it make no difference?

turning of all firewall features has also not changed anything?

is it possible its a fifa 14 issue?

although surely it doesn't seem to be affecting everyone

i can seem to play forza 5 online and connect perfectly fine

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hey guys update, thanks for the help i saw some of your posts of fellow threads about similar issues, sadly i couldnt seem to find a disable ipv6 button, it said ipv4 only but at same time box of gateway suggested it was ipv6 capable?

not to big on the knowledge of networks only basics, but anyway i pulled out an old router threw my gateway in bridge mode and wolla full connection with no hassles so will do for now, sadly can't really contribute to an overall solution sorry

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Glad to hear that you've managed to get this sorted.

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ive had this issue for 2 days now , will not connect to match making cannot get a Teredo IP address , its nothing to do with my router as it was working fine ,and no amount of changing settings inside it would help, this is a Microsoft xbox problem on there end ,but when is it going to be sorted out god! knows ? refund

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Aus to hear about your bad experience, but as this thread is pretty old please open a new one with your problem so you can get better tailored help on your problem. Please also provide us with some more details on your network setup.

Not getting a teredo ip usually is an issue with your router or your provider.

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