cannot download xbox live profile

I was having problems to login to xbox live from XBOX 360, so I've deleted the profile and tried to download it, but it still keeps saying password did not work. But on PC I am able to login, it only does not work from XBOX 360. I also tries to change the password - did not help

 

Question Info


Last updated July 5, 2018 Views 8 Applies to:

sometimes the password is case sensitive, if that doesn't work try to change your password on the pc sign in..

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I've changed it on PC, logged in correctly on PC, but on XBOX 360 it is not working; I also activated this two-step verification (or how it is exactly called), tried several times with different numbers generated via some verification app on my WP8 ... still nothing

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hello Imp,

It sounds like you are using the authentication codes, as opposed to the "app password" which is what you need to use.

Major Nelson has a handy article up detailing how to setup that app password, and get it working on your console. That should do it! 

Let us know how that goes, or if you have anymore questions.  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I've cleared the system cache (3x), restarted console and then I was able to download the profile; what is strange I had around 7000 points played on XBOX, but on PC I could see 60 (played on Win8 games), and when I downloaded profile I see only these 60 points..

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

If you are seeing a discrepancy in your gamerscore, that tells us you are logging into two separate gamertags. 

Have you verified you are using the correct email address to log in? I would also suggest checking out xbox.com/forgot

Let us know, and we can go from there.  

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I've tried to login to account.live.com with my hotmail address and also with my gmail address. Both are working (with the same password) and I always get into the SAME account, I hope because both addresses are listed under Account aliases (my hotmail is the primary alias). If somehow I have 2 accounts how will I login to the another one?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I've checked some old mails, and in this mail really the different gamertag is mentioned - CurlyAtom115570

I remember that when I've got my XBOX 360, I used this free 1 month gold membership.

At this time I was using the gmail address. When I bought notebook and used Win8 I've created also hotmail account and using this GAME tile probably created also the another gamertag - ValuableImpl5847 (played just couple of games on Win8 and have just 60 points) , I haven't noticed there are 2 because long time ago I renamed the first one to rsvoboda and did not remember the "original" name

Strange is that the gmail account alias I added some time ago, and login to XBOX stopped working just about 2-3 weeks ago.

How can I use my "original" gamertag CurlyAtom115570 where I have about 7000 points?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey there Imp!

Thanks for updating us with that info!

From what you've said, it definitely looks like there are two accounts involved. It sounds like your CurlyAtom115570 account is tied to your gmail email address and your ValuableImp5847 account is tied to your hotmail account.

Have you tried logging into your gmail email address to see if that leads you to CurlyAtom115570? Or when you log into your gmail address does it log you into ValuableImp5847?

If so, it sounds like some sort of account email wonkiness is happening here. I suggest using the Contact Us page to set up a support call with an account specialist. If that doesn't work for you, here's a list of Xbox Support numbers and you can call the one specific to your region. The account specialist will be able to go through your accounts with you and find out what accounts tied to what emails, etc.

I sincerely hope that helps get things sorted. Let us know how things go. =) 

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.