Cannot download Xbox Live Porfile to second Console

Have a second Xbox Kinect and when I try download my XBox Live Profile on my second console the console freezes. Steps taken:
Go to Download Profile. Enter Live ID and password. When the Xbox Profile is displayed I cannot press A to select my profile. At this time the consloe freezes and the controller is not responsive either. Only way is to shut down the box to get it back. Any ideas?

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey there Dasman! I understand you are having some issues downloading your profile. Does this only happen on this specific console, or does it seem to happen on any console you download it to? Does this only affect your profile or all profiles that try downloading to your console?

Also, when you say the controller is unresponsive, does the Guide button also not work? Can you select to return the Dashboard from this menu? Please let me know about this any any other details you think might help. Thanks!

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