Cannot download my profile

Last night i started downloading a game but had to go so i turned the xbox off. In the morning i turned the xbox on only to find whenever i tryed to sign in on my xbl account i would then instantly be disconected from xbl. I decided to delete my profile then download it again. I had the error 8015190A appear along with the text saying "sorry, xbox live profiles cant be downloaded right now, Try again later". I am lost on what to do after trying for 3 hours to fix it. Any help please ?

 

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Last updated July 4, 2018 Views 8 Applies to:
Answer

i got the error code on xbox 360  - when i sign into xbox one it does not recognise my xbox gold subscription - i dont know if the two issues are related .

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Answer

Just checked my billing transactions over at commerce.microsoft.com, and the XBL Gold charge from 18/02/14 is saying it's Pending rather than Settled. No idea if that's strange or not, but I would expect a new charge to be made around now for this month.

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