Cannot disable parental control

Hi, I am 19 years old now and I still cannot download any videos or demos with a mature rating for the last two years. Also I updated my xbox live the other day to have it say that i must have my parent enter their email adress and password to agree to the terms before I can finish the update and use liv. This is frustrating since my father passed away about a year ago and I never knew his password to begin with. Please help!

 

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Last updated July 5, 2018 Views 3 Applies to:

Hey Blue, I'm very sorry to hear about the current situation. Is the age on your account correct? If so, the only way to resolve your issue would be to promote it.

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Ok, I went to promote it but it says I need to enter new credit card info first and I do not have one.

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Did it not give you an option that you do not have a credit card?   Please give exactly what it is prompting you with.

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That's too bad. The console reqires a credit card or debit card number. There's no way around it. It's basically used to validate that you are older than 18. Do you have a friend or relative that can let you use the card? Even if it gets added you should be able to remove it right away.

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Yes, you can remove the payment option just by calling customer service or going here https://billing.microsoft.com/

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