cannot connect xbox live

Just yesterday I bought a 250 GB Slim Xbox tries to connect Xbox Live does not work, I tried on in the wifi did not work, I tried a direct connection to router not working, I tried a direct connection to the modem does not help .. Every time I have written some problem with the MTU even though in my case it was found on 1500, I spoke with the Internet provider with the infrastructure and no one can help me .. What can I do?

 

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Last updated July 4, 2018 Views 9 Applies to:

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Yes this is my first time and the tests with dircet connection into the motorola still gets MTU error

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this is the error sttus report

Country : israel

modem : motorola

router : tp-link

internal : i have xbox 360 slim

Is UPnP Enabled? : Unknown

Do you have a NAT error? what do you mean by NAT ?

isp : netvision

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No, but the funny thing that I can connect through the neighbor, and that goes I wish I knew the neighbor, I would ask him who his ISP

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Thanks, we still need all of your details tho:-

What Country/State/Province do you live in?

Modem brand & model number:

Router brand & model number:

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown

Do you have a NAT error? If so, what is your NAT?

Any Error Codes you encounter:

Who is your ISP(Internet Service Provider)?

After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)

W:

X:

Y:

Z:

ID:

L:

Q:

T:

D:

S:

C:

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Hi,

As a test is it possible to wire direct into the Motorola?

So connect the Xbox wired to the motorola

Power off the motorola

Wait 30secs

Power on the motorola

Wait 1min

Power up the Xbox and try to connect

Obviously you won't leave it like that but we need to see if the MTU issue is caused by your router or your ISP, I assume this is the first time you've tried to connect to live?

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In that case it does indeed sound like an ISP issue, you should take it up with them, your Xbox sounds fine if it can connect via another network

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It gives me an error X in the line between the internet and the xbox live

and the only error he always writen is the mtu problem...

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Hi can you post all of your details from the thread Mister Gwyther linked to so we can understand your setup

TIA

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yes it was isp issue ! i have change my isp and now it works ~! thank you very match !

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Sorry i made a mistake the lane between the router to the intertet getting X

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