Cannot connect to xboxlive

I have connected before and service was fine and then all of a sudden it disconnected and I cannot connect again.

What Country/State/Province do you live in? Kansas
Modem brand & model number: Motorola sb5101u
Router brand & model number: netgear wnr2000
Network Connection Type: Wireless
If Wireless, what type of encryption are you using? password protected and I know the password is correct
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? white
Things you have tried: 
Is UPnP Enabled? Yes/
Is NAT Type Open? ?
Any Error Codes you encounter: 
What type of internet do you have? Cable/DSL/T1/3G? cable
Who is your ISP(Internet Service Provider)? cox
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen? an xbox 360 wireless adapter is connected but not configured

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hi, try resetting your Xbox network settings to factory defaults and searching for your wireless network again because as it says at the moment it isn't setup right.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I did that and now its saying it cant connect to my wireless network

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Are you using WEP, WPA, or WPA2 security? Can you turn off any wireless security ( as a test  ) and any wireless mac address filtering (Wireless Card Access List.) and try to connect

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

WPA2 secruity I turned it off and still would not connect

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hmmm that doesn't sound right, its a popular router and its hard to imagine there are any issues with it. Are you sure the wireless mac address list is not enabled as well? Also what version of firmware is the router using.

Just so its clear, with no WPA2 security on you can see your wireless network and try to join it but it fails yes?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

ok i put my modem back to factory default settings and restarted everything and now im connected and it works fine. thanks for your help.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Good stuff :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.