Cannot Connect To Xbox Live...

What Country/State/Province do you live in? Ontario
Modem brand & model number: brand - OvisLink , model number - OV3R3R2
Router brand & model number: none
Network Connection Type: Wireless/Wired... wired

Things you have tried: It will not connect to the internet and an 'x' comes up over the xbox to internet area on the connection test. I have tried everything that the xbox live support call center told me...turning both the modem and router off and waiting various amounts of time before i turn them on again...ive tried manually entering the IP address and other numbers needed etc. I have also tried all the suggestions on the xboxlive website.
Is UPnP Enabled? Yes/no/Unknown...unknown
Is NAT Type Open? not sure
Any Error Codes you encounter: no error code
What type of internet do you have? Cable/DSL/T1/3G? DSL
Who is your ISP(Internet Service Provider)? Frontenac...its an area of the country i live in
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen? Could not identify IP address, and restart the modem and also to try to enter the computers mac address....the last of which might be the problem...i dont understand how to (like the xbox support guy told me on the phone but he didnt guide me through it well enough....

HELP!

 

Question Info


Last updated July 4, 2018 Views 4 Applies to:

Greetings WarmerPlane4215!

Appreciate if you could create your own thread, detailing your issue.

Thanks! 

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I can't find any information whatsoever on your modem.  Are you sure that's the correct model number?  Because it doesn't match up remotely to anything I can find on the company's website.

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OV303R2

sorry i typed it wrong

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HELP

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