Cannot connect to Xbox Live

Hi 

We are new members.  Have tested network and status all green.  Live status options show all up.  We also received an email indicating we had successfully redeemed the prepaid voucher but still no access. 

Thanks

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Cheers OllyBongo we now have access

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Hi

How do you delete the profiles from Xbox ?

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have you tried deleting your profile off the Xbox and re downloading it

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Go to System > Storage > HDD > Profiles

Important: Select "Delete Profile Only"

so you keep your saved games and other stuff

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