Cannot connect to Xbox LIVE

Hey there,

 

I just bought an xbox with builtin wireless thing and wireless internet just won't work. I tried all the steps in the troubleshooting guide, even checked the MAC filtering which is apparently off, I tried everything and it won't work! Nothing works! Grr >.<

The router works perfectly with a computer, laptop, Nintendo WII, ...

Just the Xbox won't connect.

 

It always fails the first step at the test, from Xbox to network.

 

Could anybody please help? (I tried ALL the steps in the troubleshooting part, so don't tell me to try those again please)

 

Question Info


Last updated July 4, 2018 Views 12 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi,

 

Please have a read here:- forums.xbox.com/.../9.aspx

 

And post back your details in full (the bits that are in bold on that post) so that people may help

 

If you are wireless can you also state whether you are using the white or black external adapter or the Xbox 360S Internal adapter

 

Thanks

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

What Country/State/Province do you live in? Belgium

Modem brand & model number: No idea actually =S  It's stuck to the wall =S

Router brand & model number: Same as above

Network Connection Type: Wireless/Wired: Wireless

If Wireless, what type of encryption are you using? Whaat?

If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Internal, posted above

Things you have tried:

Is UPnP Enabled? Yes/no/Unknown: No idea

Is NAT Type Open? What's that?

Any Error Codes you encounter: Haven't seen any? Just know it stops between xbox and network

What type of internet do you have? Cable/DSL/T1/3G? Where can you see that?

Who is your ISP(Internet Service Provider)? Telenet

After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen?

Just a sec checking

As you can see i'm stupid about these kind of things :S

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Without the router make/model it will be very hard to help

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

It says this:

Can't connect to your wireless network.

Make sure you're connecting to the correct wireless network. Your console is configured to connect to the ...... network.

Do you want to select a different wireless network?

That's what it says..

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Where can you see the router/model?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

SVG6540E

That is written on model from the big thing where all the cables from the wired pc go and where the wireless comes from (what I plug out to plug out internet).

No idea if that's router or modem

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

w 0000-0000

x 8000-0011

y 0000-0000

z 0000-0000

This is the error code :(

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I'm afraid I can't find any manuals for that router in english anywhere. Is it is possible (as a test) to turn off your wireless security on your router to see if it will connect without security enabled?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Could you please explain to me step by step how I do that?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Also, if I do that, can't random people (e.g. my neighbours) access my internet?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.