Cannot connect to Xbox Live with my laptop plugged in

Usually, I can connect to Xbox Live using my laptop. However, I cannot connect to Xbox Live today. On the "Test Xbox Live Connection", it gets past the Network part and fails when it gets to the Internet part. We do not have a bad internet connection.

 

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Last updated July 4, 2018 Views 4 Applies to:

Hi, I think there was a Xbox Live service issue, that some users may experience issues connecting to Live. I guess you were one of them.

If you have issues again, you can look via the following link if there are any issues with the Xbox Live service:

support.xbox.com/.../xbox-live-status

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If the console is not able to connect to the internet, that would mean there is an issue with your network settings, and not LIVE. Can you review the START HERE stick and post the info it requests? That will help us narrow down the issue for you :) forums.xbox.com/.../9.aspx

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