Cannot connect to xbox live while playing certain games

Xbox live is working until I want to play fifa 13 or black ops 2? Is anyone else experiencing this problem?
 

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Last updated July 4, 2018 Views 1 Applies to:

Do you get a error message when this happens?

And is your Account a Child account?

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No error message. And it's not a child account either

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But you can get online with the other games, correct?

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Yes that's right for example wwe13 is working fine

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Hi there CFCSUPERFAN 710

I am new to the Xbox Live Ambassador team, and much like you I have had this same problem while trying to play games like Battlefield 3. This is what I had to do to fix this error for myself.

First Clear your System Cache

This can be done by pressing the Xbox Guide button located in the middle of your controller, and moving right to the Settings Tab. Next click on System Settings, Then Storage. Make sure that the Hard Drive option is shaded, and press Y and then click Clear System Cache.

After that you need to ReDownload your Profile.

This can be done by pressing the Xbox Guide button and holding X to sign out. After that go to Sign In, but instead of selecting your profile click Download Profile. Input your email and password into the boxes that pop up and your profile should begin downloading.

After those steps are done you should be able to play your games again without any troubles. If this did not work please reply and I will help you from there.

Have a nice day

-AlphaTmoore

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