Cannot connect to the network

What Country/State/Province do you live in? United States
Modem brand & model number: Cisco - Cable Modem 2100
Router brand & model number: Tenda - W268R
Network Connection Type: Wireless/Wired Wireless
If Wireless, what type of encryption are you using? WPA2-AES
Things you have tried: Standard troubleshooting - via Xbox Slim and www.xbox.com/networkhelp 
Is UPnP Enabled? Yes/no/Unknown
Unknown
Is NAT Type Open? Unknown
Any Error Codes you encounter: When tring to test the connection it will not connection to my wireless router.
What type of internet do you have? Cable/DSL/T1/3G? Cable
Who is your ISP(Internet Service Provider)? Time Warner Cable/RoadRunner
When you run "Test Xbox LIVE connection" what is the exact message shown on screen? Test Failed - There is a problem with your connection. Select More Info for a description of the problem and how you can fix it.

I can connect wirelessly with my PS3 and iPod, for some reason the Xbox Slim will not connect wireless. I am using the internal Wi-Fi and the signal strength is strong.

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Can you try to disable all encryption and try to connect again (just to rule it out as a possible cause of the problem...though you do have the correct encryption set)

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I can connect with disabling the encryption, but I do not want to leave my network unsecure.

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Have you since re-enabled it? If so, does the connection fail, or is it good to go now?

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I have since re-enabled the encryption and I get the same connection failed error. :(

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When re-enabling it, did you use the same password, or a new one? If you haven't you might want to try a new PW. Also, does your router support a different type of encryption? If so, can you give that a try?

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