Last night, I stumbled into an issue on Battlefield 4 where it said my reputation is too low to join any servers. I also cannot find matches for the Master Chief Collection. Upon speaking to the kind folks at support (who were actually really helpful, considering it was out of their control) twice, and posting on the Policy and Enforcement Forum (which is regulated, meaning only approved posts go through) yielded a canned response saying that in order to increase your reputation, you need to play games without being reported. Support also suggested to play games in private lobbies with friends only. Though this is a solution, it does not fix the problem.
The problem is a broken reputation system, to which the people at Policy and Enforcement do not seem to be taking very seriously. This issue seems to be widespread, and the Policy and Enforcement team is only responding with canned answers that say to play matches without being reported. This solution is impossible, because if your reputation got that bad, you cannot find matches to begin with, so you're stuck. As a 10+ year veteran of Xbox live, I have never cheated nor used unsporting tactics once. And yet within the last month I have been reported for cheating and unsporting gameplay 10 times, all of which are false reportings. I strongly believe it is because I am a good and experienced battlefield player that I have received reports from other players who are sore losers. As such they take their frustrations out by reporting good players for cheating. It is unfair to good players because we cannot defend ourselves from these false accusations, and the Policy and Enforcement team is being of little to no help with regards to this issue. In essence it's punishing players for things they do, and since this system seems automatic and without a review process, it will keep happening.
I know I am not alone with this issue, and I am certain this system, most players who play online multiplayer games will experience it . It's just a matter of time before you rack up enough reports to reach the dreaded "avoid" for reputation. I was uncertain where to post this but this issue NEEDS to be addressed. I was told by support that this is a know issue but it's out of their hands, and told me to post in the forums about this to raise awareness about it and hopefully enough people will voice their frustration for this issue and get the policy and enforcement team to change the system.
I really hope people share this issue with your Xbox friends. It is a game breaking issue and needs to be addressed and the community needs to start making some noise about this, because the reputation system is unfair and broken.