Cannot connect to live on Xbox but I can on PC?

For some reason I cannot connect to XBL on well my Xbox but when I run the test it says everything bar the XBL is fine -.- Cant even download a profile from a different Xbox -.- Can I have some help here?

Also when I do connect to XBL if I'm not playing an online game XBL will just cut itself off :/

Error Status Report

W: 0000 - 000B

X: 0000 - F001

Y: 0C88 - 1C40

Z: 0000 - 0000

ID 0006 - 0000

L: 8015 - 1909

Q: 8015 - 100C

T: WIRED

(The rest are Ip's so I dont wanna give them out here)

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Sure would help if you provided your Modem and Router make and model. Therefore, I only have generic info for you:

I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

Now, some NAT problems are subtle and don't appear in the Test Xbox Live Connection test. Most likely there's a port blocked... ports can be blocked in your router, modem, or at your ISP. Since the Xbox 360 uses different ports than PCs & Macs use, you can't see the effect of a port blockage except on the Xbox.

 

A sequential power cycle is the first step in clearing a port blockage:

1) turn off the Xbox then

2) unplug the power from the router (Some folks have a combination modem-router AKA 'gateway'. If so, skip step 3).

3) unplug the power from the modem.

4) Wait at least 30 secs then replug the modem (or gateway) power.

5) Wait 'til the light on the front of the modem (or gateway) which says ONLINE, READY, CABLE or DSL is on solid (not flashing), then plug in the router. If

you have a gateway instead of a modem and router, then when that light says it's ready, skip step 6.

6) Wait until the WiFi light on the router is on; you may not use WiFi, but it's still a good indicator your router is finished booting up.

7) Turn on the Xbox.  For more background on Ports, see whatismyipaddress.com/port

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And, OBTW, any IP addresses in the 192.168.x.x or 10.0.x.x range are non-routing and don't show anything about the external IP address. DNS addresses also don't show anything about your specific IP address. en.wikipedia.org/.../IP_address explains more about those.

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