Cannot connect possibly due to router issue.

I usually haven't had a problem connecting to LIVE. But recently I've been having issues connecting to LIVE, and I think its because of a router issue. I have a kinect 360 with the built in wifi, which is what I use to connect to live. But my router and modem are located on another side of my house, so my connection is weak. My ISP is Verizon and I use linksys for my router. I also have PC in the same room, but I have no connection issues while im on the internet or playing a game on the PC. (I use a linksys USB adapter to get internet in my computer.) in If you guys think its a router issue, would it make the connection better if I added another modem or router in the room my 360 is in? Or is it some other issue?

I HAVE tested my LIVE connection, reset my router, entered my IP address and such automatically and manually, but the problem still persists. What else should I do to fix this problem?

 

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Last updated July 4, 2018 Views 2 Applies to:

This sounds like you have the answer - a weak signal - when you do the test with out manually setting anything and joining the network - does it get to the internet part of the test?

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I get the error between the internet and LIVE.

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Hey mate, can you please post the full error message you're receiving when the test fails? While you're at it, please take a few minutes to read this post and then answer those questions back in your thread. Thanks!

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What Country/State/Province do you live in? US, Texas.

Modem brand & model number: Verizon, A90-9100EM15-10

Router brand & model number: Linksys, WRT600N

Network Connection Type: Wireless

If Wireless, what type of encryption are you using? WPA2

Things you have tried:

Is UPnP Enabled? Unknown

Is NAT Type Open? No, moderate.

Any Error Codes you encounter: none.

What type of internet do you have? Cable/DSL/T1/3G? DSL

Who is your ISP(Internet Service Provider)? Verizon

When you run "Test Xbox LIVE connection" what is the exact message shown on screen? I get all kinds of different errors when testing, but this is one as I am posting this:

Your network doesn't have a sufficient MTU setting.  Xbox LIVE requires a minimum MTU setting of 1364.

On your PC, go to your router configuration webpage and set the MTU to auto, or 1364 or higher.  If that doesn't work, disconnect your console from the router and connect directly to the modem.

Get help with MTU settings at www.xbox.com/networkhelp.

Have your corrected your router's MTU settings, or are you connected directly to the modem? (don't know how to set MTU settings and i am not connected to the modem.)

^ I received that error  when the connection failed between the Internet and Xbox LIVE.

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You can follow the steps listed here to resolve that MTU issue.

Please let me know how it goes!

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