Cannot Connect On My XBox - Everything Else Is Fine

Hey everyone,

I've recently taken my XBox to a friend's house and connected it to their wifi and it worked fine, I've brought it back now and it cannot connect to my wifi, or even find a wireless connection when I scan for them. Everything else in my house - phones, iPods, computers - is working and connecting just fine. I haven't changed any passwords since the internet was put up in my house (years ago)... 

When I try to test connection it doesn't even connect to the wifi, so it can't get to the step to connect to XBox Live...

Please help me out? I really don't want a console with no internet...


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hey there, no worries! I bet we can take care of this.  First off, what model of console do you have?  Old style or the S model?  Either way, first thing we want to do is head into the system settings, then network settings, then pick any network and on the Additional Settings tab, select Restore to Factory Defaults. When prompted, select Yes.  Then let's see if it can see the network.  Any good that way?

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