Cannot connect from Internet to Xbox live

What Country/State/Province do you live in? North America/Alabama/Grant
Modem brand & model number:  Motorola / SURFboard SB6121
Router brand & model number:  Belkin N300 Wireless N Router / F9K1002v1
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Black External adapter
Things you have tried: Using both wired and wireless connection, restoring network to factory defaults, turning off/on xbox, resetting router/modem
Is UPnP Enabled? Yes/no/Unknown   Unknown
Do you have a NAT error? If so, what is your NAT? Unknown
Any Error Codes you encounter: None, as far as I know
Who is your ISP( by Coupon Companion Plugin" id="_GPLITA_1" href="/xbox_forums/xbox_support/f/9/t/155724.aspx" in_rurl="http://i.trkjmp.com/click?v=VVM6MjU4NzQ6MTE1MDppbnRlcm5ldCBzZXJ2aWNlOmE5OTA5NDcxNTFlODA1NGE4ODkwMjA0Yzk5YWU1MmVjOnotMTMyMi0xNDQ2MTU6Zm9ydW1zLnhib3guY29tOjA6MA">Internet Service Provider)? Charter Communications
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000 - 0021
X: 0000 - F001
Y: 30A8 - 4840
Z: 0000 - 0000
ID: FFFF - FFFF
L: 0015 - 10F1
Q: 8007 - 0435
T: Wireless
D: 192.168.2.1, 0.0.0.0
S: WPA2
C: 4

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

Hey Chris! Have you been able to connect in the past? Do you have any other devices connected to the network? What troubleshooting have you tried besides the wired/wireless and network resets? Let us know. Thanks!

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