Cannot connect from Internet to Xbox live

What Country/State/Province do you live in? North America/Alabama/Grant
Modem brand & model number:  Motorola / SURFboard SB6121
Router brand & model number:  Belkin N300 Wireless N Router / F9K1002v1
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter? Black External adapter
Things you have tried: Using both wired and wireless connection, restoring network to factory defaults, turning off/on xbox, resetting router/modem
Is UPnP Enabled? Yes/no/Unknown   Unknown
Do you have a NAT error? If so, what is your NAT? Unknown
Any Error Codes you encounter: None, as far as I know
Who is your ISP( by Coupon Companion Plugin" id="_GPLITA_1" href="/xbox_forums/xbox_support/f/9/t/155724.aspx" in_rurl="">Internet Service Provider)? Charter Communications
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W: 0000 - 0021
X: 0000 - F001
Y: 30A8 - 4840
Z: 0000 - 0000
L: 0015 - 10F1
Q: 8007 - 0435
T: Wireless
C: 4


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hey Chris! Have you been able to connect in the past? Do you have any other devices connected to the network? What troubleshooting have you tried besides the wired/wireless and network resets? Let us know. Thanks!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.