Cannot change Windows Live ID

i cant change my windows live ID  when i try to change it to my current email it says "[mod removed] isn't available."

but when i try to login with my email it says no account with this email

 

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Last updated July 4, 2018 Views 3 Applies to:

Greetings, Jayn3 C0bb! You'll want to head over to www.windowslivehelp.com. Hope this helps!

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its one i have had for a while and use for all my stuff

can you link me to where i can get help with WLA? i cant find it

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I totally understand what you're going for here. To address the issue with the WLID, you'd have to contact Windows Live support. Unfortunately I don't have any means by which to investigate or "fix" this particular email address.

Just for my reference, is this an email address that you have had and used for a while, or one you create recently for your Xbox LIVE profile? If new, I would strongly suggest simply creating another new one and using that instead. Please let me know what you decide, thanks!

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if i try creating with the same email it says email not available

to restate my problem and goal;

i have my XBL account with email A,  i do not use email A anymore so it may get deleted by yahoo.

i want to move my XBL account to use email B but when i try to login with email B it says no such account

when i try to create and account (on WL) it says email B is not available

my goal is to be able to log into my XBL account with email B

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OK, so it sounds like the issue is definitely with the new WLID. It says it doesn't exist when you try logging in, but what if you try creating a new WLID with the same email address? Do you get an error this way? If so, you may need to contact Windows Live support to see about getting that sorted out.

The only other option I can think of is to just create a new WLID entirely and use that on your GT. This isn't the best solution, but it's by far the fastest. Please let me know how you'd like to proceed and I'll do what I can to help. Thanks!

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as it is now my XBL account works fine on both console and PC

i want to change the live ID associated with my gamertag and when i try to change it on

console it says email/password wrong

on PC it says no account with such email

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Hey there Jayne! You mention in your first post that you are trying to change your WLID, correct? When you do this on the console, what is the exact issue you experience there? Are you also getting an error when trying to log into live.com?

Also, just to see which WLID the error is referring to, can you please try simply downloading your profile (forums.xbox.com/.../153143.aspx) with the current WLID and make sure that works. Please let me know, thanks!

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live.com is the website that gave that error

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Hi Jayn3! Have you created the account as a Windows LIVE ID account yet? If not, you'll want to do that first. In order to do so, visit live.com and create a new account from that screen. After you're finished, then you can change your Xbox LIVE account's Windows LIVE ID to the new email. Let us know if this helps! :)

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