Cannot change gamertag.

When I try to change my GT I always get an error saying the services are not available. I've been trying to change it since Christmas.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

UPDATE: I searched my error code everywhere but could not find ANYTHING.

Here is a screenshot of my error: http://prntscr.com/2ipi18

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Hey VSN! If you look up your error code "8013AB07" on the following link it explains the error code. I shall also quote the page for you:
[quote user="Error Code Look-Up"]There aren’t enough funds in your account, possibly because of estimated tax. Add funds to your Microsoft account or use a different payment option.

To resolve this problem, you’ll either need to add more funds to your account with an Xbox gift card, or add a new payment instrument such as a credit card to your account. If you wish, you can split the payment between your credit card and your remaining balance in your account.

For more information, see Add a payment option to your Xbox Live account.[/quote]



Link - http://support.xbox.com/en-US/error-code-lookup

Xbox Live Community Ambassador

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Thanks! I have the funds added but not enough cash on the credit card. I need to check if splitting it will help. Thank you in advance if it works!

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When I tried to do everything suggested (I couldn't do ALL of it because of my shortage of money) it still did not work.

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You need to pay the full amount plus applicable taxes.  There's no way around it.

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