Cannot Change Email Address Linked to XBOXLive Account

 The email address linked to my XBOXLive account has been corrupted, or hacked, or stolen, either way I cannot access the email address anymore! I've tried resetting my password, nothing happaned. I tried resetting the password by using my secret question, didn't work either. I can NO Longer access the email address, period.

I can still sign into XBOXLive with the email address but I don't like the fact that I no longer can access the email and it be linked to something like my XBOXLive account. I desperately want to change the email address in any case that something could possibly happen to my XBOXLive account, however, it requires I type in a password to the current email address linked to the account and LA-DI-DA, I cant because the email address is no longer usable!

This is really starting to stress me out, I do not want to lose my XBOXLive account because I cannot simply change the email address linked to it. I've even gone as far as to making an email address specific for my XBOXLive account. Please tell me there is a simpler way to changing the email address, because thats all I want to do, to my account so I won't have to worry about it getting hacked and such as well. 

 

Question Info


Last updated July 5, 2018 Views 9 Applies to:

Hi there.

 

I suggest you contact the xbox support line and see if they can reset the Windows Live ID information.

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Phone support cannot reset WLID information. You need to go to accounts.live.com and have them set you up a private forum to reset your password manually, then use that password to switch your WLID on your console.

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OP: Are you suggesting that someone "stole" your WLID and changed the password, or did you just forget what it was? By "still sign in" you mean that the account is still on your console and you are still using it, or did you recover it, because this would require the password as well.

If you feel your account was compromised, you have to call phone support. The Forums cannot help in matters of account security.

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I wouldnt say stole, but hacked. I was sent an email as to why, apparently the email was sending spam emails to people and I wasn't aware of it. I can still sign into my XBOXLive account just fine, without any problems.

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