Cannot Buy XBLive Gold Membership

I bought a $25 prepaid card at Walmart and redeemed the code onto my account.  When I attempt to buy a month of Gold ($9.99 value) it gives me four payment options. Three of these options are credit/debit cards, and the fourth is money in my Mircosoft account.  However, I cannot select this option.  Any help would be appreciated, thank you.

 

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Last updated July 5, 2018 Views 5 Applies to:

You cannot use the money in your account to buy xbox live memberships. You will need to either use a credit card or buy a prepaid gold subscription card

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In addition to what 24 has stated, the only subscription that can be purchased with MS account currency is a Music Pass on Xbox One. All this and more can be found in Microsoft's Currency FAQ. Let us know if you have any other questions.

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this happened to me too strangely..

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я купил месяц gold но по непонятным причинам через сутки он исчез,какая то стремная шарашка,нужно в суд подавать

[Translation- 

I bought a month gold but for some strange reason the day he disappeared, some to pay for WiFi sharashka, the need to serve]

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Hey there Serega1983rus and justsaying33!

You will need to either use a credit card or purchase a prepaid Xbox Live Gold Membership card in order to purchase Xbox Live Gold Membership.  If you are experiencing a different issue, please go ahead and create a new thread.  This way you can receive support specifically tailored to you.  Be sure to include the details of the issue as well as any troubleshooting steps that you have tried.  Thanks in advance!
  

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