I used to think they should make it more difficult for people to become ambassadors like a longer running gold tenure etc but now I don't mind. Anyone has the right to volunteer their time helping people in the support forums or chat help.
If people want to help let them. It might give ambassadors a black eye from time to time but there is no shortage of people looking for help. So far I have 1518 assists. That's a lot of time I've put aside to help so the more that want to do it, the better.
Like I said there are no shortages of people lining up for help. Who am I to judge who should or shouldn't help.
Sometimes ambassadors can be rude here and even myself from time to time. We're human, not robots. As long as you're not always like that or over the top I don't see an issue.
Having said all that I think it should be easier to get kicked out of the program. Give everyone a chance but if they get out of hand, remove them. I have seen some really bad ambassadors.
Xbox Ambassadors are supposed to be knowledgeable and help people? I thought they were the rude, insulting, stereotypical fanboys that were simply here to add comic relief to the forums. You learn something new everyday.