My mom is trying to add me to XBOX One family and message says that I already belong to a family. This is necessary to change my permissions. Prepaid for Battlefield 4 Premium and cannot download due to content restrictions which must be revised with parent account. Same problem with COD prepaid season pass. Need to remove me from the other family first, but we do not know which other family I belong to and who created that family. And, of course, need password and login to do this. Ok, I know I am popular, but, didn't know I was adopted by another family. Also, an old gamertag created years ago and deleted years ago mysteriously shows up on XBOX One when I log in. This gamertag is added to the family. Seems old, inactive history came over into XBOX One which may be causing confusion. Spent over an hour on the phone with Microsoft support and they had to escalate my case. Going on 48 hours and no response. Never had this problem with 360 and my friends are all enjoying their PS4s. Where was the QA on this product? Other threads have problems with creating family account and adding children. Software is trying to verify the adult and keep charging credit card 50 cents in an endless loop. I guess Microsoft thinks it can catch Sony's sales with this tactic. If you know how to discern what family I am attached to and how to remove me, PLEASE respond.