cannot access account

Becouse I have copied my profile becouse I have to xbox's my microsft accout has been blocked because they think it has been hacked microsoft support told me to message xbox the reason I cannot recover my account is becouse the secondary email has been spelt wrong and Microsoft will not help me to fix it, so they said to at least sout my xbox problem is to try xbox support on my tablet at the moments so I cannot currenttly live chat , please help.

 

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Last updated July 5, 2018 Views 0 Applies to:

Hi FaintDarkblade,

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Sorry to hear you're having trouble there buddy. Let's see if we can get this straightened out for for ASAFP. First off if you could please clear your cache, if that doesn't improve things try and delete your profile then re-download it if that doesn't help then I'm afraid you're *cough* out of luck because Microsoft really doesn't care.

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Hey there Faint!

I'm sorry to hear about the account recovery issues. Let's see what we can do to get things sorted.

If you don't know the recovery email for your account, I suggest using xbox.com/forgot to help remember any forgotten information.

If that doesn't work for you, then you'll need to use the Contact Us page to set up a support call (I see you can't live chat) and the account specialist will be able to go through your options with you.

I hope this helps! ^_^

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