Cannot access 'my accounts' page to turn auto renewal off

Any link, or various roundabout ways, to the page you specified to turn it off results in an error/glitch page. Same goes for the 'my accounts' tab up top. havent been able to enjoy live for a while now... 

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

had card change wondering if failed auto renewal failed and therefore cancelled me? i still had a month left..

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Hey there,

Sounds like you're experiencing the infamous Xbox.com glitch...it comes and goes. Alternatively you can contact Xbox Support by phone (you can request a call by following the link, clicking on Billing and memberships, then under Account Management select Other) and have them turn it off for you. 

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Hey there Dr!

That would be an excellent question to ask phone support when you get in touch with them. =)

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