cannot accept terms and conditions no matter what :/

I've tried all the password recoveries for the parental account because it has been HACKED and yet it doesn't work! I've called the support team 6 times, however they cannot recover the account for me. 

I've had this problem for 3 weeks, the only way xbox could fix this if they allow my account to accept the terms and conditions without parental consent. 

It's that easy, but they listen to no one.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

In reality it is not that easy. The terms of use is a legal document, so by bypassing the parental consent Microsoft would technically be breaking the law if they just let you in.

It is a tough situation but you need to call support and ask them to open up a UA case for the parental account. If you can regain control of the parent account from the hacker then you can resolve this.

Don't blame Xbox, their hands are tied since this is a legal issue.

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I know that, but their recovery systems doesn't work. Would it be possible if my parent clicks the accept button if i was allowed to accept it? :D

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Did you ever go through an escalation? That's the plan B if the recovery site doesn't work.

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If the parental account just an Microsoft account and doesn't have gamertag they won't be able to escalate anything then you need to go to answers.microsoft.com and try to get the MSA account team t overify the ownership of the account if that fails only option is to create a new from scratch.

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