Cancelling xbox live

when i try and cancel my xbox live it sends  a code to an alternate email address, however, this email address no longer exists and i cant change it. what can i do?

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

You can call into phone support (numbers listed here: wiki.answers.com/.../What_is_the_number_to_xbox_support) for assistance with cancelling.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey ReeledButton744! Rather than calling support right off the bat, you should actually be able to change your security proofs online. Check out our support.xbox.com article on how to Get help with your Microsoft account security proofs! On that page follow the steps under the section for how to Remove proofs that are no longer valid. That will allow you to remove the old email and replace it with a valid one. Let us know how it goes. :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.