Cancelling Xbox Live Account

Good day,

I've been trying to call xbox support phone but for some reason I can't reach the phone numbers you have on the page, maybe it's my phone carrier or something, don't know.

The thing s that I would like to cancel my old xboxlive account so I can use my current e-mail address from that account to the new one I have, But it seems like I need to cancel my old xbox live account first.

For cancellations says to reach your xbox support by phone but I'm not able to reach those phone numbers, so I need help here.

Regards,

 

Question Info


Last updated July 5, 2018 Views 1 Applies to:

Ah that changes things then. I'm not sure if support could free up that email or not, but it would be up to phone support to be able to change something like that. Since you've had trouble calling, have you made sure you're calling the correct phone number for your region and you're calling during their hours?

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Calling to cancel would only cancel a gold subscription if you have it on the account. The account would still be on the servers for use. If you're just wanting to use the email, follow the instructions here to change the email addresses - support.xbox.com/.../manage-live-id

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I undesrstan that but what if the email address I want to transfer is been used by a banned account?

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Hey Bridge!

You can refer to the Cancel your Xbox LIVE Gold subscription article to cancel your sub.

If you have any more questions, please create a fresh post with some more details.

Thank you! 

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Also, please start a new thread instead of bringing back an old post in future reference. Thank you.

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I would like to cancel my xboxlive account. And would like to know how I can do this

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